Abstract
With the scientific and technological progress and economic development as well as China's accession to the WTO, Chinese enterprises are facing enormous competitive pressure, the existence of business is to meet a customer needs to provide customers with high quality products and quality service, The logistics business is to ensure the effective provision of quality services. In the face of increasing competition and consumer values of pluralism, enterprise managers have been found to enhance logistics management, improved customer service is to create sustainable competitive advantage an effective means. At the same time, the level of logistics services is to build a prerequisite for the logistics system. In that case, as a corporate customer service constitutes a major part of the logistics services business has become the key to enhancing competitiveness. First of all we have to understand the concept of logistics services, the importance of. Basic services and features, understanding of logistics services for enterprises, on this basis, through the analysis of business logistics problems, a logistics services to enhance the level of And ways to achieve rationalization of the steps
Key words logistics services customer service business competitiveness
