Guangzhou physical storage international freight forwarding company Customer Relationship Management
Abstract:Today, the third-party logistics enterprise attaches more and more attention to the idea of management which puts customers first . How to give a rapid and effective responses of customer's demand , and then to provide a more satisfactory logistics services,is the key to success . We discussed the value of the apply of the customer relationship management in such enterprise through observing the international freight forwarding company and customer relationship managementof Guangzhou physical storage,then some suggestions for the status of this enterprise were put forward ,and helped to meet the needs of the third-party logistics about the customers relationship management.
Key words: customer relationship management; third-party logistics; Guangzhou physical storage of international freight forwarding
