With the rapid development of e-commerce in China, the increasing popularity of online transactions, the resulting problem of consumer complaints is also a growing concern. How to solve the existing customers are not satisfied with online transactions, bad faith, fraud and other issues, has become a bottleneck restricting the development of online shopping. It is in this context, this paper C2C e-commerce consumer complaints transactions conducted a study on the existence of laws and regulations, credit system, the level of computer applications, networking, security, trade and other aspects of the study, analysis There, we proposed a sound legal system, trade credit risk control, online payment options, and other related measures to improve technical capabilities to carry out improvement
Keywords: c2c,e-commerce, consumer complaints, the network