In recent years, with the continued development of network technology as a brand new service, customer service centre in the application of commercial enterprises and customers have been recognized increasingly, there are broad prospects for development. Especially Web-based information dissemination and retrieval technology, Java, JSP distributed computing technologies and network technologies for the rapid development, resulting in a lot of applications from C/S architecture to a more flexible multi-level distribution structure B/S evolution of the network enabled software systems architecture entered a new phase. Understanding of the characteristics of these structures, and system models based on real cases, for the successful development of a Web system is crucial.
This paper introduced an customer service system based on B/S structure, provider customer online service as a web platform. Using modern communication technology and computer technology, customer service system is capable of providing our customers with a comprehensive, real-time personalized service to enhance customer service satisfaction. This paper described requirement analysis, database design of this system in detail, customer register and login web page design, the design of customers’ question by valet, the design of keep count of the question . The customer service system which described by this paper completed the procedure of basic customer service work flow and achieved the anticipated objectives.
