Abstract
The greatest impact which the E-commerce brought to the businesses is that it made the market become a customer-center from a product-center, the original business become a one-on-one personalized service from the large-scale production. Today, many enterprises have recognized that the customer-centric is the only way to compete with other ones in today's market。 A business development of a company is the first group of officers that the customers face to, only the business development can truly deal with the customers as the center，through the analysis and mining to the custom information, identify customers to help companies increase customer satisfaction and loyalty, to make a good foundation for the cooperation in the future.
This system is based on the needs of business development, according to their day-to-day work, in accordance with their working habits, basing on C / S architecture software development technology, it make the Customer Relationship Management CRM system come true with the management functions. Basing on the feasibility study and needs analysis , we carried out a more detailed design for the database and security , using Delphi6 as development tools, SQL Sever database management system as a background, realized the CRM system statistical functions. This article describes the statistical functions in the CRM system，the background，development environment, the demand analysis and so on.
This system can carry out effective statistics to the business information, also can easily query and statistics data and automatically calculate the number of different types of business. It provides a convenient and efficient operating platform to business development, but also provides the efficient information to the decision-makers, improving the work efficiency.
