在网络应用日益普及的今天，网络办公是企事业单位提高办公效率和机构精简改革趋势的一个要求。同时电信跨越式发展战略要求电信部门的服务质量不断地提高。电话业务综合管理系统，不仅是影响电信部门办公效率和作业成本的重要环节，而且也是影响电信服务水平的主要内容。
本系统以计算机技术、数据库技术和网络技术为基础，采用客户端基于浏览器/服务器模式，后台管理基于客户/服务器模式的体系结构，实现了电话业务管理、查询、维护处理等功能，解决电话业务的集中管理、快速数据处理以及远程数据共享等功能。实现了用户可以随时查询，处理相关的电话业务信息的全方位信息资源共享。电话业务综合管理系统采用Microsoft ASP 作为开发工具，后台数据库采用Microsoft Access数据库设计，利用ADO 数据库访问技术实现对数据库的各种管理操作. 本论文的研究为系统开发提供了可靠的理论基础与有效的技术指导，电话业务综合管理系统最终实现了设计要求与目标。
关键词:电话业务，ASP，数据库,B/S和C/S
ABSTRACT
Today along with the increasing popularity of network applications, the Network Office becomes a requirement for improving the office efficiency and the reformation trend of streamlining organs in the enterprise and the government. Meanwhile the telecommunications leapfrog development strategy calls for the continual improvement of the quality of service in telecommunications sector. The telephone management system, is not only an important tache 78for affecting the office efficiency and operational costs of the telecommunications sector, but also the main content for affecting the level of its services.
Based on the the computer technology, database technology and network technology, using a systematic framework in which the client is based on browser rver model and the background is based on client rver model, this system carries out the functions of telephone business management, query, maintenance, etc., and solves the telephone centralized management, fast data processing and remote data sharing functions and so on. Users can check and handle all-sided information resources sharing of the telephone business at the any time. Telephone management system uses Microsoft ASP as a development tool and its background database is designed by Microsoft Access database and it can achieve various database management operations with the ADO database access technology. The study of this thesis offers the reliable theoretical basis and the effective technical guidance for the development of this system. The integrated management systems of telephone business ultimately achieve the designing requirements and objectives.
Key words: telephone business, ASP, database, B/S and C/S
