With the rapidly development of E-government, the building of government website has attracted more and more attention. The evaluation of customer satisfaction about government website becomes the hot point in the E-government research, with the enrichment of the related theories and practices.
The concept of “customer satisfaction” is introduced into the field of government website’s evaluation. The paper evaluates the quality of online service of government website from the angle of customer satisfaction. Firstly, the paper introduces the basic theory and model from the aspect of customer satisfaction. Secondly, based on the main frame of ACSI, ECSI and TAM model, the paper establishes customer satisfaction model of Chinese government website, combining the specific situation; Lastly, the paper gives some advice of improving the customer satisfaction through the questionnaires using the model.
【Key Words】customer Satisfaction; Government Website; Evaluation