浅析第三方物流企业客户服务中存在问题及改进策略——以盛泰公司为例

一、前言····························································.1

二、盛泰物流公司介绍················································ 2

（一）公司简介·······················································2

（二）公司发展历程···················································2

三、第三方物流企业客户服务的现状及存在的问题·························2

（一）信息化服务能力较薄弱···········································3

（二）没有树立明确的物流服务观念·····································3

（三）物流服务项目缺乏···············································3

（四）缺少较高水平的服务技术和设施···································3

（五）缺乏高素质的物流服务人才·······································4

四、措施····························································.5

（一）加强信息化系统·················································5

（二）增强物流服务观念···············································5

（三）完善物流服务项目···············································5

（四）跟新服务技术和设施·············································5

（五）强化物流人才培训···············································6

五、结论····························································.6

六、参考文献························································.7

浅谈第三方物流企业客户服务中存在的问题及改进策略-以盛泰物流为例

摘 要：随着全球经济一体化进程加快和网络经济的出现，第三方物流企业经营日益国际化，第三方物流企业服务的对象是物质交换市场的供需双方,所以每个第三方物流企业都需要根据实际情况作出“以客户为中心”的服务策略选择和策略组合。第三方物流服务策略主要包括:充分理解客户需求、加强定制服务的能力和提供优质服务、加强客户与公司之间的联系。这个核心策略使第三方物流企业与客户形成一种相互依存的关系,并能获得长远的服务业务和销售,真正实现第三方物流企业的生存和发展。但同时同行业的竞争越来越激烈，盛泰要想从中脱颖而出，必须与时代同步。盛泰必须要在管理技术、物流理念、物流人才，等各个方面加强自身的实力。本文着重介绍通过这次的课题研究，分析中国第三方物流企业客户服务中存在的问题，针对第三方物流企业的特点，对完善第三方物流企业客户服务提出对策建议，完善服务提供有益借鉴。