Abstract
The article focuses on two aspect : the one is the 6σ system of quality management, another is the standardization of transport. Then raise some elementary discuss of that applying the 6σ system of quality management to improvement of transport service industry. The construction of the article is as the following : the first part is about the rise of the problem and the meaning of studying it; the second part introduces 6σ system of quality management and it’s feature and character; the third part describes the situation of transport service industry in china ; the fourth part analyzes the model of DMAIC and ITS of transport service industry ; the last fifth part is short but not least ,it describes the process of that applying the 6σ system of quality management to improvement of transport service industry, and performs a simple operation of 6σ item in service industry or field.
Key word: 6σ，quality management，service industr，transport industry，standardization
