Reverse Logistics Based on e-commerce information system
ABSTRACT
With the development of the Internet, e-commerce business is growing rapidly. However, the virtual nature of online shopping is a double edged sword for consumers to take a lot of benefits and convenience, but also bring more shopping to consumers risk, return and logistics management has become the e-commerce enterprises have a high degree of concern. In this paper, e-commerce environment, reverse logistics (return logistics) issues as the research object. The first, described the characteristics of reverse logistics under e-commerce environment, in-depth analysis of the Reverse Logistics under E-commerce and e-commerce causes return logistics processes. Then, based on the uncertainty of reverse logistics features such as construction of complexity and put forward the Suggestions of reverse logistics information system. On this basis, to the life cycle theory as the guide, mainly introduce how to reverse logistics information system of scientific planning and design, so that the system is optimized. Finally through to e-commerce reverse logistics information system construction realize e-commerce smooth transaction, improve customer satisfaction, lower return cost, promote the development of e-commerce.
KEY WORDS E-commerce; Reverse logistics; Information system
